Refill Your VIZZ
How It Works
FAQs
Patient Support
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Certified prescriptions
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Free Delivery
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Over 1 million patients served

Health is complicated. We’ve got answers.

Getting Started
What is presbyopia?expand icon

Presbyopia is the inevitable age-related loss of near vision, stemming from a gradual loss in the eye’s ability to accommodate, creating blurry near vision.

With age, our lens becomes hardened. The ciliary muscle becomes less effective at manipulating the lens and insufficient accommodation occurs. As a result, it manifests as an inability to bring near objects into focus and creates a blurry image.

How do I get started?expand icon
  1. Receive a text – Once your eye doctor sends us your prescription, you will receive a text with a link to log into your account and complete the process. 
  2. Register – Complete your account setup using the link we sent you via text or email. 
  3. Complete Medical Questionnaire – Answer a few medical questions for the pharmacy. 
  4. Checkout – Provide shipping and payment information. 
  5. Receive your prescription – Get your prescription delivered directly to your door.
Payment & Insurance
What forms of payment are accepted?expand icon

We accept credit cards, debit cards, prepaid cards, FSA cards, and HSA cards.

What will appear on my credit card statement?expand icon

“GetVIZZ” or “UpScript” will appear. If you have questions, call us at (800) 810-3391.

Can I use health insurance?expand icon

Not at this time.

Do you accept FSA or HSA cards?expand icon

Yes. GetVIZZ is a registered SIGIS member for the 90% Rule and accepts FSA and HSA cards.

Prescription Information
Can I have my prescription filled at another pharmacy?expand icon

If you’d like to transfer your prescription, speak with your eye doctor. Many patients find it most convenient to continue receiving VIZZ delivered directly to their door.

How do I reorder?expand icon
  1. Log in to your account. 
  2. Verify your shipping and payment information. 
  3. Confirm the prescription you are reordering.
Can I set up auto refill?expand icon

Yes. You can enroll in auto refill at checkout or later in your account. Auto-refill can be canceled anytime through your account or by contacting Patient Support.

Return Policy
Can I return my prescription?expand icon

Prescription medication cannot be returned once sent from the pharmacy, per FDA regulations.

What if I received the wrong medication?expand icon

Do not take the medication. Contact Patient Support immediately. You may also reach out to your healthcare provider directly if needed.

Regulatory Information
Where is GetVIZZ available?expand icon

GetVIZZ.com is available in all 50 states and the District of Columbia.

How do I file a medical or consumer complaint?expand icon

File a complaint with Utah DOPL: Here

File a complaint with Iowa medical board: Here

File a complaint with Kentucky medical board: Here

File a complaint with Maine medical board: Here

File a complaint with Maryland medical board: Here

File a complaint with Rhode Island medical board: Here

File a complaint with Texas medical board: Here

File a complaint with Vermont medical board: Here

In Case of Emergency
What should I do in a medical emergency?expand icon

If you experience a medical emergency, contact your local physician or hospital immediately. Do not rely on GetVIZZ for emergency care.

Still looking for help?

No problem, we’ve got you covered. Click the Contact us link below to connect with the UpScript Patient Support team.

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